At Glam Fleur, our customers are always our top priority and we pride ourselves on our gorgeous, long-lasting roses and the high-quality standards we maintain.
In the unlikely event that our flowers arrive to you in less than perfect condition, we ask that you fill out our Warranty Claim and provide us with a few images showcasing the damage or other reason for your claim. Our dedicated warranty team will contact you to help resolve the issue. Customer satisfaction is of utmost importance to us and we will work our hardest to make sure you leave with a smile.
At Glam Fleur, we understand that sometimes you need a last minute gift, or simply want to enjoy our beautiful roses as soon as possible. If you're too excited and can’t wait for shipping, we offer hand delivery within Los Angeles and Los Angeles County allowing you to easily access our arrangements the very same day.
During checkout, input the shipping address to confirm availability and select Hand Delivery. If your address is in LA County, you will need to place the order by 12PM PST to receive it on the same day.
To place an order over the phone, give us a call at (800) 915-5112. Our customer service associates will happily assist you in any way you require.
You can select the size, box color, rose color, and how you’d like your roses to be arranged. With this fun tool, there are endless possibilities. Let your creativity shine!
- Leave your roses in their platform and try to keep handling them to a minimum. While these roses are preserved to last a long time, they are still susceptible to being dropped and crushed with enough pressure.
- When roses are not in use, use the glamorous box cover provided to store.
- Do not, under any circumstances, water your roses. The dehydration process preserves your roses at the peak of their beauty and water is no longer required.
- Keep your roses out of direct sunlight.
Our roses undergo a dehydration process, with the final result being delicate and naturally fragrant roses with a lively appearance. Once our arrangements are assembled, we add a light oil based fragrance to enhance their scent which typically lasts 2-3 months.
Please Note: Scent may vary with our Glow and Metallic roses.