What To Do If My Order Arrives Damaged?

At Glam Fleur we go to great lengths to ensure that each box we pack is as secure as possible, however on rare occasion boxes can get damaged during shipping. If this has happened to you, please contact us as soon as possible and we will make sure to correct the issue. To start the process, simply send us a photo of the damage along with your order number to Support@glamfleur.com. Please include your full name, address, and a description of the issue. Customer satisfaction is our number one priority and we will work our hardest to make sure you leave with a smile.

Is There Same Day Delivery or Store Pick-Up Available?

Are you too excited about our long lasting flowers to wait for shipping? Fortunately for you, we offer sameday luxury flower delivery and pickup to our LA natives! If you’re a Los Angeles local, please call us at 800-915-5112 or stop in at 3408 W Burbank Blvd, CA 91505 to get your order.

How Are The Roses Packaged?

For those of you who ordered a local delivery, the order is hand delivered in a custom Glam Fleur retail bag. All local deliveries will require a signature. If you ordered from our online store, we package your Glam Fleur arrangements meticulously to ensure the protection of your flowers in transit.

How long will it take to receive my order?

The length of time will depend on your location and which of our many delivery options you choose at checkout. We have an innovative calendar feature available on the checkout page that allows you to choose the day you’d like your shipment delivered. To view the calendar, simply add your order to the cart and start your check out process!

Do you ship overseas?

At the moment, we only deliver to states in North America. However if you’d like Glam Fleur to cater to your country, send us an email! If we get enough demand from a specific country, it’ll jump to the top of our list when we’re considering expanding. Send us an email at Support@glamfleur.com.

How Do I Place An Order?

To place an order, head to www.glamfleur.com and take a look at our large selection of genuine rose arrangements that last 12 months! Select your favorites and continue to checkout. If you live in Los Angeles County, you can place an order by calling us at 800-915-5112 or visiting our Glendale location.

Can I create a custom order?

If you have a specific idea in mind for a Glam Fleur arrangement, we have the perfect method for you. If you click here it will take you to our “Design Your Own” product page. You can select the size, box color, rose color, and how you’d like your roses to be arranged. With this fun tool, there are endless possibilities. Let your creativity shine by designing your own Glam Fleur rose arrangement today!

What Payment Methods do you accept?

For your convenience, we accept every major credit card and some secure 3rd party services, including PayPal and Google Pay.

How Do I Track My Order?

When filling out your information on the checkout page, please make sure to include your email address and phone number. Your tracking information will be sent to the email address provided with details telling you how to track your order via FedEx or UPS.

How Do I care For My GlamFleur Roses?

To assist your roses with lasting even longer than the guaranteed 12 months, follow these tips.

1.Leave your roses in their platform and try to keep handling them to a minimum. While these roses are preserved to last a long time, they are still susceptible to being dropped and crushed with enough pressure.

2.When roses are not in use, use the glamorous box cover provided to store.

3.Do not, under any circumstances, water your roses. The dehydration process preserves your roses and the peak of their beauty and water is no longer required.

4.Keep your roses out of direct sunlight.

How Long Do Glam Fleur Roses last?

Have you ever wondered how items like soap or candy are preserved to make them keep their form for solong? It just so happens that the method used to preserve these items is almost exactly how we preserve our roses. By being processed with non-toxic glycerine, our roses have a superior lifespan allowing them to last up to a year, or even longer with proper care.

Do The Glam Fleur Roses Smell?

Your Glam Fleur luxury roses will arrive with a genuine rose scent that lasts for months!

How Do I Care for My Glam Fleur Roses?

Leave your luxury roses in the box, resist handling them-even though you really want to. Do Not Water your roses. With the dehydration process, you are ensured that your roses are preserved at peak beauty, and water is not needed. Keep roses out of sunlight and away from direct light.

Are Glam Fleur Roses Safe For the Environment?

All of our Luxury roses and arrangements are naturally preserved and safe for the environment. Any scent or dye used is environmentally friendly.