FAQ

At Glam Fleur, our customers are always our top priority and we pride ourselves on our gorgeous, long-lasting roses and the high-quality standards we maintain.

In the unlikely event that our flowers arrive to you in less than perfect condition, we ask that you fill out our Warranty Claim and provide us with a few images showcasing the damage or other reason for your claim. Our dedicated warranty team will contact you to help resolve the issue. Customer satisfaction is of utmost importance to us and we will work our hardest to make sure you leave with a smile.

At Glam Fleur, we understand that sometimes you need a last minute gift, or simply want to enjoy our beautiful roses as soon as possible. If you're too excited and can’t wait for shipping, we offer hand delivery within Los Angeles and Los Angeles County allowing you to easily access our arrangements the very same day.

During checkout, input the shipping address to confirm availability and select Hand Delivery. If your address is in LA County, you will need to place the order by 12PM PST to receive it on the same day.

For those of you who ordered a local delivery, the order is hand delivered in a custom Glam Fleur retail bag. All local deliveries will require a signature. If you ordered from our online store, we package your Glam Fleur arrangements meticulously to ensure the protection of your flowers in transit.

The length of time will depend on your location and which of our many delivery options you choose at checkout. We have an innovative calendar feature available on the checkout page that allows you to choose the day you’d like your shipment delivered. To view the calendar, simply add your order to the cart and start the check out process.

Yes, Glam Fleur arrangements are eligible to ship internationally.

If ordering online, visit www.glamfleur.com and take a look at our large selection of genuine rose arrangements that last for 12+ months! Select your favorite(s) and continue to checkout.

To place an order over the phone, give us a call at (800) 915-5112. Our customer service associates will happily assist you in any way you require.

We have a wide selection of curated arrangements for you to choose from, but there may be times when you are looking for something specific to give your loved ones. Luckily, we created our Design Your Own feature to help you create your own unique Glam Fleur arrangement.

You can select the size, box color, rose color, and how you’d like your roses to be arranged. With this fun tool, there are endless possibilities. Let your creativity shine!

For your convenience, we accept every major credit card and some secure 3rd party services, including PayPal and Google Pay. We also offer Afterpay.

When filling out your information on the checkout page, please make sure to include your email address and phone number. Your tracking information will be sent to the email address provided with details telling you how to track your order via FedEx or UPS.

To assist your roses with lasting even longer than the guaranteed 12 months, follow these tips.
  1. Leave your roses in their platform and try to keep handling them to a minimum. While these roses are preserved to last a long time, they are still susceptible to being dropped and crushed with enough pressure.
  2. When roses are not in use, use the glamorous box cover provided to store.
  3. Do not, under any circumstances, water your roses. The dehydration process preserves your roses at the peak of their beauty and water is no longer required.
  4. Keep your roses out of direct sunlight.

Have you ever wondered how items like soap or candy are preserved to make them keep their form for so long? It just so happens that the method used to preserve these items is similar to how we preserve our roses. By being processed with non-toxic glycerine, our roses have a superior lifespan allowing them to last up to a year, or even longer with proper care.

Our roses undergo a dehydration process, with the final result being delicate and naturally fragrant roses with a lively appearance. Once our arrangements are assembled, we add a light oil based fragrance to enhance their scent which typically lasts 2-3 months.

Please Note: Scent may vary with our Glow and Metallic roses.